Customer needs are key drivers of the OTB Group activities. For this reason, we aim at elevating the quality of our products and promoting services that make our customer experience unique. This is possible thanks to a transparent communication, aimed at promoting a cultural change
The OTB Group brands are dedicated to offering customers unique personalised experiences, anticipating and satisfying their needs with a proactive approach. Through a wide range of in-store and online services, the Group places increasing emphasis on omni-channel management, which is essential to adapt to the various sales channels and customer profiles.
Its omni-channel services include Buy Online and Pick Up In Store, Click and Reserve, Click From Store, Return In Store, Book an Appointment, Ship from Store and Endless Aisle.
Consistently with its core values, OTB is committed to inclusive and authentic communication. The Group brands manage interaction with customers through an integrated network of channels, including social media, e-mail, newsletters, websites and dedicated support systems that guarantee quick and effective responses.
We share our ESG performance and the goals we have reached, transparently. To facilitate this information exchange with its stakeholders, OTB has been publishing a Sustainability Report since 2022, in order to inform on the brands and the companies progress in their transition towards a more responsible fashion.
Moreover, our brands are committed to developing projects that allow customers to obtain more detailed information on their products.
For example, Diesel has developed a system that allows its consumers to scan a QR code on the garment's inner label, that redirects them to a digital “ID” platform detailing the preferred materials used, the innovative low-impact treatment techniques, as well as selected accessories.
Marni, Maison Margiela and Jil Sander, instead, provide authenticity certificates of their products through the Aura Blockchain Consortium platform, ensuring the products’ value over time and making counterfeiting impossible.
Reduced environmental impact: emissions down by 31% and 100% renewable energy purchased in Europe and North America Support to the supply chain, responsible materials, and social impact through OTB Foundation: the pillars of the Group's Sustainability Strategy
The Chairman and Founder of OTB Group received the Positive Change Award The Vice President of OTB Foundation was awarded the Positive Social Impact Award
OTB Group announces the appointment of Andrea Rosso as Sustainability Ambassador of OTB
